E-Commerce Features

Order Logging and Reporting with the Database

TriMark Solution’s E-Commerce provides immediate e-mail confirmations to both the purchasing customer and you the merchant. In addition, our E-commerce solution will record all order information within the back-end database, as well as creating a text log file and exportable comma-delimited (.csv) log file. Log files may be retrieved via FTP, or the merchant can view the log files directly from within.

Using the E-Commerce Administration panel, users may choose to view orders based on the following criteria:

• Orders within a specific time period*
• Specific invoice number*
• Specific registered user*
• Sales by product- with a graphical display and the one-line product description
• Total sales- with a graphical display and total value amounts
• For printing, all invoice listings and sales reports have the ability to display your own HTML header at the top of the page.

On-Line Credit Card and Check Authorization

TriMark Solution’s E-Commerce Software includes built-in support for multiple transaction gateways to allow real-time authorization of credit cards and checks.

Supported On-Line Payment Services:

Upsell/Cross-Selling Feature

An extremely powerful marketing tool, our E-Commerce solution has the ability to suggestively sell alternate and complementary products; e.g. if a customer selects the "standard" version of a product, you can recommend that they also consider the "pro" version or if your customer chooses a pair of pants, you can suggest that they also consider a belt and socks. Simply specify related product skus and optional text in a product’s definition in your Merchant Administrator, and the software will up-sell or recommend related products to your customers automatically.

Enhanced Product Search

In addition to keyword searches, our E-Commerce solution supports Boolean operators (AND, OR and NOT), quoted strings, and allows for searches within a specific product category. It also supports searches within a specific price range — as well as searches greater than, less than, or equal to a particular price. Search results can be ordered by product SKU, description, or by the product ID (most recently entered products would be displayed first).

Discount Coupon Code

TriMark Solution’s E-Commerce software supports 'Discount Coupon Codes.' You can create special customer categories with appropriate discounts, and then give out customer category code as a 'Discount Coupon Code' to your customers. When customers visit your web store, they simply provide the coupon code and will automatically receive all discounts and benefits of that customer category. There is no need for the customer to log in or create an account to utilize the coupon.

Customer Categories

Merchants may group customers together within Customer Categories. The merchant can then extend special pricing (i.e. wholesale/retail, member/non-member) and different shopping privileges (i.e. customer may view product information, but not pricing) for each Customer Category.

Real-Time Price Recalculation

Do you have products whose prices change based on some option being chosen by the customer? If so, our E-Commerce solution can display this price change in real-time, as soon as the option is chosen.

Customer Categories Pricing

This feature allows the merchant to maintain different prices based on the user’s Customer Category. For example a merchant can have both wholesale and retail Customer Categories and may set different prices for all products within the web store. When a retail customer shops at the site, the E-Commerce software would automatically display the pricing for the retail Customer Category. Merchants may specify a global discount; either a percentage (based on product base price or price with options) or a dollar amount can be applied globally, on certain product categories, or on each individual item within the web store.

Multiple Level Customer Access

Different privileges can be set up for different users or customer categories. These include the ability to view pricing, ability to checkout, and access to customer registration. If you sell only to wholesalers, you may choose to disable the ability for retail or anonymous users to view pricing or to checkout, while allowing registered users to go through the entire ordering process.

Frequent Shopper Points Tracking

Just like airlines reward repeat customers with "frequent flyer miles", TriMark Solution’s E-Commerce program can track points assigned to products and provide a summary of an order's total frequent shopper points. This allows customers to accumulate credit or points toward some future reward or incentive. We also offer the ability to display the total points earned for Registered Users.

Discounting

Now you can run sales and promotions just like regular retail stores. TriMark Solution’s E-Commerce program allows you to establish quantity discounts by product, by product category, transaction subtotal, or any combination of the above. Merchants may set these discounts to apply to all users, or make them specific to an individual Customer Category. The Product Category discount allows merchants to give a flat rate or percentage discount based on the number of items purchased from a given Product Category.

Discounting with Options

Users may specify whether Category Discounting and Item Quantity percentage discounts are calculated based on the default item price or the price with selected options.

QuickBooks Integration

Our E-Commerce solution comes with Accounting Accelerator, a QuickBooks integration utility. Using this utility, you can automatically import E-Commerce CSV files into QuickBooks. The integration will add and verify your customer’s information in QuickBooks, enter any necessary product information, and import the transactions as either Invoices and/or Sales Receipts.

Importing and Exporting Product Information

You can import and/or export product information directly from the Merchant Administrator. When importing, you can choose to completely update your current product database, just import new products, or modify existing product definitions.

Froogle Data Feed

You can create a Froogle data feed from your product database within your Merchant Administrator. Simply submit this data file to Froogle and your catalog will be available to anyone searching the Froogle site.

Yahoo Stores Data Feed

You can create a Yahoo Stores data feed from your product database within your Merchant Administrator. Simply submit this data file to Yahoo Stores and your catalog will be available to anyone searching the Yahoo's ecommerce area.

Sales Tax

TriMark Solution’s E-Commerce software allows merchants to set up multiple tax rules to accommodate customers in numerous jurisdictions (counties, city, ZIP code, state/province, and country). Users may specify the tax percentage, a taxable price for each product, the sales tax label (e.g. "Georgia Sales Tax"), and whether shipping and handling charges should be taxed to accommodate tax requirements that may vary from state to state.

Compatibility with the UPS OnLine® Tools and USPS Web Tools

PDG Software is a designated UPS OnLine® Tools Product Solution Provider. All PDG Software products include UPS OnLine® Tracking and UPS OnLine® Rates & Service Selection Tools. TriMark Solution’s E-Commerce software can be set up to have dialogues with the UPS web site that provide your customers with real-time shipping costs. Real-time rate quotes can be provided for individual services. Or your customers can choose to perform a rate compare, which will show all rates available between you and your customer’s ‘ship to’ address and allows the customer to see a list of UPS services and their associated real-time cost, and then choose their desired service.

Your customers can also track their shipments directly from your Web site or from the UPS Web site.

Our E-Commerce software offers the merchant the ability to utilize US Postal System's Web Tools- which provides rate quotes for USPS shipping services. Real-time rate quotes can be provided for individual services, or you can offer your customers the option of viewing a comparison of all available services. Shipping costs are calculated based on weight of items ordered, dimensions of items ordered, and the destination shipping address.

With either service, you may specify additional packaging/handling fees, which will be added to the quoted amount (all charges appear as a single line item with the “shipping and handling” label specified by the merchant).